Maintenance Coordinator

(office-based role) Start date – 1st October

Full Time – Monday – Friday 9.00am 5.30pm (Some flexibility over the student changeover and student letting season during peak)

Due to incredible growth, this award-winning property developer, with over 50 years of experience in student and professional lettings, is looking to grow their friendly office-based maintenance coordination team.

This busy, and diverse role will entail spending a significant amount of time and patience working with tenants to resolve any maintenance matters that arise during their tenancy.

The ideal candidate will be able to review and investigate maintenance issues with efficiency, and due diligence, whilst remaining sympathetic and professional. Someone with a proven track record of being driven by positive outcomes/solutions and offering great customer service at the same time.

The role would be ideal for someone who has come from a lettings, property, or customer service background, who has an insight into working with people at all levels.

A successful candidate will have general maintenance knowledge; this could include homegrown knowledge from living in your own rented/owned property, but further experience with property maintenance would be desired.

Duties & Tasks:

• Reviewing and investigating maintenance issues reported by tenants.
• Checking the property’s maintenance history to understand any reoccurring issues.
• Prioritising urgent matters and working within SLAs.
• Liaising with contractors to schedule property visits, organising quotations, and purchasing parts.
• Reporting back to your line manager.
• Navigating snagging issues and property defects.
• Scheduling property upgrade projects with tenants and contractors.
• Logging and tracking warranties and guarantees.
• Completing interim and end-of-tenancy inspections.
• Building strong relationships with contractors & tenants.

Essential:

• Must have a full driving license.
• Excellent communication skills.
• Have good attention to detail.
• The ability to remain organised and manage multiple tasks at once.
• Strong IT skills.
• A professional manner and a good understanding of excellent customer service.

Desirable:

• An understanding of HHSRS (Housing Health and Safety Rating System) would be useful.
• Previous experience in complaint handling.
• An understanding of Hazards and Health and Safety in rental properties.
• Previous trade experience or knowledge of property maintenance.

About you:

• Ability to work with people at all levels professionally.
• Sympathetic and empathetic to tenant problems.
• Ability to work effectively and efficiently at pace during busy periods.
• Naturally creative and focused on query resolution.
• Mindful of cost-effective decisions for the good of the business
• Excellent work ethic with high standards of professionalism in completing tasks.

Benefits

• Salary between £23,000 and £26,000 DOE
• 20 Days Holiday + Statutory.
• Additional 2 Duvet Days/Year.
• Paid overtime or award of Lieu Days.
• Pension.
• Use of Company Vehicles.
• Away Days.