LS6

Salary £22,500.00 to £25,000.00 dependant on experience

Full Time – Monday – Friday 9.00am – 5.30pm

(Some flexibility over June/July time during peak)

Due to incredible growth, this reputable, award-winning property developer and landlord with over 50 years rental experience is looking to grow their friendly team in Leeds.

This busy, varied, and interesting role requires the holder of the post to spend a significant amount of time and patience working with tenants, reviewing and investigating maintenance issue with efficiency, sympathy and due diligence.

You may have come from a Lettings or Property background or have an insight to working with the public and thrive on fixing/repairing and offering great solutions.

Your proven track record of accomplishing positive outcomes, understanding issues with sympathy and empathy, yet be driven by a positive and effective solution is what will spearhead your continued success within this professional driven team.

The overall objective for the Maintenance Operative is to ensure that all customer/tenant’s’ needs are met, retaining property reputation, query resolution and that maintenance issues are settled quickly with as little disruption as possible.

The ultimate driver for the department is to retain, resolve and remain a reputable business that leaves a lasting impression that far outweighs any other property letting service within the Yorkshire Region.

Duties & Task

Reviewing and investigating maintenance issues, checking the history of the property, re-occurring issues and checking with previous contractor if protected with warranty cover.
Conduct repairs/assess damage/incidents within tenant property.
Understand and prioritise urgent case, working within SLA’s.
Liaising with contractors for quotations, parts, scheduling of remedial tasks and co-ordinating with the Maintenance Manager and tenant.
Navigating snagging issues and completed jobs with main office.
Scheduling projects with tenants.
Interim and end of tenancy inspections and follow-up, ensuring building/inspections certificates remain up to date.
Building strong relationships with clients/tenants
Good housekeeping within warehouse and conscious of low stock items needed daily

Essential

Previous experience in working within property/maintenance
Previous trade experience essential but flexible with skillset in specific areas e.g., Joinery/Plumbing/Building etc and being able to relate to tradesmen/contractors
Must have full driving licence (work van provided)

Desirable

An understanding of HHSRS (Housing Health and Safety Rating System) would be useful.
Previous experience of complaint handling, ensuring excellent comms are followed up from the onset.
An understanding of Hazards and Health and Safety in the workplace, general maintenance, and repairs.

About you:

Ability to work with the people at all levels professionally
Sympathetic and empathetic to tenant problems
Ability to work at pace, understand SLA’s and communicate areas of concern or issues with the Maintenance Manager
Excellent eye for detail
Naturally creative and focussed on query resolution.
Excellent communication skills, detailing level of work required clearly and concisely
Ability to log details onto system when jobs complete
Mindful of cost-effective decisions for the good of the business
Excellent work ethic with high standards of professionalism in completing jobs
Considerate of seasonal issues/problems

Benefits

20 Days Holiday + Statutory

Additional 2 Duvet Days/Year + additional Christmas eve and NYE

Paid Overtime or award of Lieu Days

Pension

Use of Company pool cars

Away Days