How long do repairs take?

We endeavour to respond to any maintenance requests as soon as we can – please familiarise yourself with our response guidelines:

Priority One: Any repairs required in order to avoid a danger to health, risk to the safety of residents or serious damage to buildings or residents belongings. Response within 24 hours of reporting the problem. Example – gas leak, fire, flood, only toilet not working.

Priority Two: Repairs or defects which materially affect the comfort or convenience of the residents. Within 5 working days of the report of the defect. Example – no hot water, no heating.

Priority three : Reactive repairs not falling within the above categories. Within 28 days of report of the defect. Example –broken cupboard doors, vacuum cleaner not working, painting.

Our office opening hours are Monday-Friday 9-5:30pm.