What happens if I lose my key?

New keys can be obtained upon request. If keys have been lost that would identify the property, it may be necessary for locks to be changed and any associated entry fobs to be recoded. Our reasonable costs will be charged to you.

You are responsible for the safe keeping of your key at all times and we will try our best to help you if lost.

Unfortunately, alternative accommodation costs will not be honoured by us if you do have to stay elsewhere due to a lost key.